Refund and Returns Policy

1. Customizable Products:

• Non-Returnable: Most of our products are customizable, making them unique to each customer’s specifications. Due to the personalized nature of these items, they are non-returnable.
• Exceptions: However, in the unlikely event of receiving a damaged, defective item, or a product with incorrect customization, we will provide a full refund as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing a refund.

2. Non-Customizable Products:

• Return Policy: For non-customizable products, we offer a full refund upon return of the product in its original condition.

3. Replacement Policy:

• Customizable Products: Make a video while opening the parcel. In case of damaged, defective, or wrong customization, we offer a 7-day replacement policy. Please contact us via email, contact form on our website, or WhatsApp to initiate the replacement process.

4. Cancellation Policy

• In the event that a customer wishes to cancel their order, the following cancellation policy applies:
  • If cancellation is requested within 1 hour of placing the order, the customer will be entitled to a full refund.
  • If the cancellation request is made after 1 hour and before dispatch from our side, a 50% cancellation fee will be charged.
  • However, once the product is dispatched from our side, cancellation cannot be accommodated, and no refund will be provided.

Process of Returns:

• Initiating Returns: Should you need to return a product, please follow these steps:
  • Send us a Return Request email mentioning your product name, product code, and invoice number as mentioned on your invoice.
  • You will receive a unique Return Authorization Code from us. Quote this number in all transactions to make a valid return and be eligible for refunds or replacements.
  • Ensure the product is in its original packaging with all materials that originally shipped with it.
• Timeline: All returns must be made within 7 days from the date of delivery for customizable products and within 15 days for non-customizable products.

Refund Time Frame:
Refunds will be processed and initiated within 8-10 business days from the date of approval and as per the above conditions.

Contact Us:

For any queries or assistance regarding returns and refunds, please contact us via email, through the contact form on our website.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {[email protected]} and send your item to: {Building Number – A1/115 D.L.F extn.-2 Bhopura ghaziabad-201005}. { Phone Number – +91 83838 19643}

 

Shipping returns

To return your product, you should mail your product to: {Building Number – A1/115 D.L.F extn.-2 Bhopura ghaziabad-201005}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at {[email protected]} for questions related to refunds and returns.